Last updated: 11 October 2026
Need help? Email hughes.alex@hotmail.co.uk — or see the Support section inside the app. We aim to reply within 2 working days.
For questions about your training plan, bugs, billing, or anything else, email hughes.alex@hotmail.co.uk. It helps if you include the email address your Tri Lab account is registered with, what device you're using, and — for bugs — what you were doing when it happened.
On the login screen, tap Forgot password? and enter your email address. We'll send you a link to set a new one. If it doesn't arrive within a few minutes, check your spam folder, then contact us.
Connect Strava from the Connected Apps section in the app. Once connected, completed activities sync to your plan automatically. If activities stop syncing, get in touch.
You can delete your account and all of your training data at any time from inside the app: open your Profile, tap Edit Profile, then Delete account under Danger zone and follow the prompts. This can't be undone. If you can't get into the app, email hughes.alex@hotmail.co.uk from the address your account is registered with and we'll delete it for you. See our Privacy Policy for what we store and why.
If you're testing Tri Lab through TestFlight, you can also send feedback straight from the TestFlight app — or take a screenshot in Tri Lab and share it as feedback.